Refund policy
Return and Refund Policy
Because our products are made to order, we generally do not accept returns or exchanges for incorrect size selection, color preference, change of mind, or other buyer’s-remorse reasons.
Please review all product descriptions, measurements, sizing information, colors, and order details carefully before completing your purchase.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. Contact us within 30 days of delivery if your item is damaged, defective, misprinted, or if you received the wrong product.
Email: ace252mh@gmail.com
and include:
- Your name and order number
- A description of the problem
- Clear photographs showing the entire item and the issue
- A photograph of the packaging or shipping label, when applicable
After reviewing the claim, we may provide a replacement, reprint, store credit, or refund, depending on the circumstances. Damaged or defective products generally do not need to be returned unless we specifically request otherwise.
Incorrect size, color, or address entered by the customer
We cannot offer a free replacement or refund when:
- The wrong size or color was ordered
- The customer changes their mind
- An incomplete or incorrect delivery address was provided
- The package was delivered to the address entered during checkout
- A delivery was missed or refused
We will make reasonable efforts to assist, but any replacement, reshipping, or additional delivery cost may be the customer’s responsibility.
Order changes and cancellations
Orders enter production shortly after they are submitted. Contact us as soon as possible if you need to request a change or cancellation.
Once production has begun, we may be unable to change or cancel the order. Submission of a request does not guarantee that the order can be modified or canceled.
Lost or delayed packages
Delivery dates are estimates and are not guaranteed. Carrier delays may occur after an order has shipped.
Contact us if tracking has not updated for an extended period or if a package appears lost. We will review the shipment and determine the available next steps.
A package marked as delivered by the carrier is not automatically eligible for a refund. Customers should first check with household members, neighbors, their building office, and the carrier.
Approved refunds
We will notify you after reviewing your request and let you know whether a refund has been approved.
Approved refunds are issued to the original payment method. Processing times vary by bank or credit-card company.
Original shipping charges are non-refundable unless the refund results from our error or a defective, damaged, or incorrect item.
Sale items, gift cards, and personalized products
Gift cards are non-refundable.
Final-sale items and personalized or customized products cannot be returned for buyer’s remorse. This does not affect claims involving products that arrive damaged, defective, or materially different from what was ordered.
Unauthorized returns
Do not mail products to the address displayed on our website without first receiving written return instructions.
Items returned without prior authorization may not be accepted or refunded.
Contact us
For return or refund questions, contact:
Jus Make Ya Marc LLC
Email: ace252mh@gmail.com
Last updated: July 17, 2026